Harrison’s SEOUL METAL Vietnam After-sales Trip

Recently, Mr. Harrison, a senior engineer from Mikroszie, embarked on a business trip to Vietnam. During his stay, he made a special trip to pay a visit to SEOUL METAL, the Vietnamese branch of a South Korean metal manufacturing company. The primary purpose of this visit was to conduct a thoughtful after-sales follow-up, specifically to inquire about the user experience of the fully automatic hardness testers that Mikroszie had delivered to SEOUL METAL the previous year. This gesture fully reflects Mikroszie's commitment to maintaining long-term cooperative relationships with its clients through professional and meticulous after-sales services.

Upon arriving at SEOUL METAL's factory, Mr. Harrison headed straight for the testing workshop without delay. It was pleasing to see that the hardness testers purchased last year were still operating efficiently and smoothly. He first carried out a thorough inspection of the equipment, carefully checking aspects such as the external appearance, operating parameters, and the wear and tear of consumables. After the preliminary inspection, he turned to the on-site operation supervisor and asked in a detailed and attentive manner, "Has the daily testing accuracy of the equipment been stable? Have there been any issues such as data fluctuations or system freezes during operation?" The on-site operation supervisor responded honestly that one of the devices had occasionally experienced slight data deviations when testing high-hardness alloy materials some time ago. Although this minor issue did not have a significant impact on the basic production process, the supervisor expressed the hope that the problem could be further optimized to achieve more precise testing results.

Upon learning about the situation, Mr. Harrison immediately took out his professional tools and began in-depth debugging of the problematic equipment. With his rich professional experience and skilled technical skills, he successfully resolved the issue by calibrating the sensor sensitivity and updating the testing algorithm parameters—all within just one hour, which greatly impressed the staff at SEOUL METAL. After fixing the problem, Mr. Harrison went the extra mile to provide additional support. Taking into account the operating habits of the on-site operators, he conducted a live demonstration of practical equipment maintenance techniques and emergency handling procedures. To ensure that the operators could refer to the guidelines conveniently, he also left behind detailed operation manuals in both Chinese and Vietnamese. Such a responsible and considerate attitude deeply touched the procurement manager of SEOUL METAL. The procurement manager sincerely commented that it was precisely because of Mikroszie's comprehensive and reliable after-sales service system that SEOUL METAL planned to place another purchase order with Mikroszie this year.

This after-sales follow-up visit not only solved the practical problems faced by the client in a timely manner but also provided Mikroszie with a valuable opportunity to collect a number of constructive suggestions for product optimization. Mr. Harrison, who also represents the management attitude of Mikroszie, stated that the company will continue to deepen its service philosophy of "No Distance in Cross-border After-sales Service". In the future, Mikroszie will continue to provide global clients with full-cycle and all-round support and guarantees through various effective means such as regular on-site follow-up visits and efficient remote technical support, aiming to continuously enhance client satisfaction and consolidate the solid foundation of cooperative relationships with clients around the world.